Tuesday 7th June

  1. Registration

    Tea and coffee available

  2. Welcome to Country

  3. Welcome

    Adam Mooney
    Chief Executive Officer
    Good Shepherd Microfinance

  4. Why partnerships are integral to South Australia

    The Hon Zoe Bettison
    Minister for Communities and Social Inclusion
    SA Government

  5. Panel: Why financial resilience is more important than ever

    This panel will discuss a new framework developed by the Centre for Social Impact and NAB to measure financial resilience across the Australian population. It will also look at some of emerging issues in this area such as the financial security of older women.

    Panel
    - Professor Kristy Muir, Director of Research, Centre for Social Impact
    - Elliot Anderson, Manager, Community Finance & Development, NAB
    - Mary Delahunty, General Manager – Business Development & Policy, Hesta

  6. 10:30 - 11:00

  7. The voice of the client

    Interactive discussion with NILS clients

  8. Keynote: Creating value for everyone through partnerships

    Christine Nixon
    Chair
    Good Shepherd Microfinance

  9. Strategic priorities for NILS (Part 1)

    In late 2015, five working groups were formed to consider the future direction and priorities for NILS. Managers and workers from across the national network worked together to develop a set of recommendations focussed on five strategic priorities.

    Facilitator
    - Candice Charles, National Provider Manager, Good Shepherd Microfinance

    Panel
    - Peter Pamment, Microfinance Advisor, Foresters Group
    - Karen O’Connor, Microfinance Project Officer, Women's Health Goulburn North East
    - Sharon Hooker, Program Co-ordinator, Macarthur NILS
    - Jenni Beetson-Mortimer, CEO, Lismore Neighbourhood Centre Inc
    - Kirsty Gilmore, Executive Officer, Josephite Foundation

  10. Lunch

  11. Table activity: Network rules

    Peter McNamara, General Manager - Business and Organisational Development, Good Shepherd Microfinance

    If microfinance was a team sport, what sport would it be? What would be your mascot? What is your theme song? What are your team colours? Who’s your team captain? Entries will be judged to win a prize.

  12. Workshops: Round one

    • Grants and partnerships

      Have you stretched the available dollars for your program as far as they can go? Are you looking to seek additional funding streams but not sure where to start? Join us in this workshop as we explore alternative funding and partnership options, learn how to evaluate which ones are the right fit for you, and uncover secrets to writing a successful application.

    • Risk management: a guide to assessing and managing risk for your NILS program

      It always pays to be proactive. This activity based workshop will assist microfinance program workers and managers identify the various potential operational, governance and external risks of a NILS program, rate the risks and put together an easy-to-follow risk management monitoring system to ensure preventative measures are put in place to reduce the risks associated with a NILS program.

    • Debt, NILS loans and CNPs: A client’s experience

      This workshop will look at the mental and physical health effects on clients of debt and being pursued by debt collectors. Delivered from a range of perspectives, you will learn about:

      • the health impacts of debt on clients and what can be done to reduce these debts to assist client’s wellbeing.
      • the client’s experience with debt, getting a NILS loan and what happens when they stop repaying their NILS loan.

      This workshop will engage participants in assessing their NILS program’s CNP procedures in a client centred manner to ensure that CNP procedures are not having the same detrimental health effects as debt collection.

    • The who, what & where of payday lending and rent to buys

      Find out what payday lenders and rent to buy companies are and aren’t allowed to do under current legislation. Explore research pinpointing who and where their customers are. Equip yourself with knowledge, key messages and tools to understand and raise awareness of the issues surrounding these two booming industries.

    • Financial conversations – a toolkit for microfinance workers

      Good Shepherd Microfinance has long held the view that the financial conversation that occurs within a NILS loan interview assists in building financial literacy and capability in loan applicants, and we now have the research to support those views. Financial Conversations – a toolkit for microfinance workers is a learning module that is under development and will examine the outcomes of this research including:

      • An overview of financial inclusion
      • An overview of the research undertaken by GSM
      • Understanding aspects of the financial conversation that have the most impact
      • Modelling financial conversations

      In this workshop, we ask the experts who know clients best, YOU, about your experience with the financial conversation. The workshop will be a facilitated discussion exploring frequently asked questions about assessing client’s financial capabilities, tailoring the conversation, which resources to provide clients and more. We will use the feedback and expertise provided by you in this workshop in learning materials for new and experienced NILS workers, including the Financial Conversations module.

  13. Afternoon tea

  14. Questions on the field

    Our team at Good Shepherd Microfinance will respond to the priorities raised by the network and will be in the hot seat to answer all your burning questions. Put the NILS program under the microscope and provide us with open and honest feedback. Nothing is off limits as we work together to increase our reach and continuously improve our programs.

    Facilitator:
    - Ross Coleman, Service Development Manager - Community Services, BaptistCare

    Good Shepherd Microfinance Panel
    - Adam Mooney, Chief Executive Officer
    - Lisa Carroll, Chief Operating Officer
    - Candice Charles, Provider Manager
    - Michelle Hogan, Microfinance Manager - SA

  15. Close

    Lisa Carroll
    Chief Operating Officer
    Good Shepherd Microfinance

  16. 2016 NILS Conference Awards

Wednesday 8th June

  1. Registration

    Tea and coffee available

  2. Welcome

    Jodi Geddes
    Head of Corporate Responsibility
    NAB

  3. Keynote: Innovation through partnerships

    Carolyn Curtis
    CEO
    The Australian Centre for Social Innovation

  4. Panel: The business of partnerships

    How do we ensure partnerships achieve outcomes that are beneficial to both parties, as well as the wider community? This panel will discuss the best way to harness the expertise of partners to make a positive social impact.

    - Tim O’Leary, Chief Sustainability Officer, Telstra
    - Ben Gales, CEO, Social Enterprise Australia and member of the Prime Minister’s Community Business Partnership
    - Vicki Mullen, General Manager Consumer Relations and Market Development, Insurance Council of Australia
    - Helen Steel, Executive Director, Shared Value Project

  5. Interactive activity: Heads or tails

  6. 10:30-11:00

  7. Workshops: Round two

    • Are social enterprises the answer?

      What is a social enterprise? Why are not-for-profits investigating this model? Do you have an idea for a social enterprise, but aren’t sure how to develop it further? Using examples of current social enterprises across Australia, this workshop will delve into the why, what and how of social enterprise development, exploring both the pros and the cons. You will leave this workshop with a deeper understanding of the opportunities and challenges of social enterprise development and a set of tools designed to assist you in developing a business model for your own social enterprise.

    • Are you making an ethical decision?

      “An ethical approach to any issue will inquire about ends (goals) and means (how we achieve these goals) and the relationship between the two” – David Mallard. Ethics also involves a consideration of the consequences of our choices from a range of people’s viewpoints. In this workshop David Mallard from Managing Values will take you on a thought provoking exploration of what is an ethical decision and what do we consider in making one. The workshop will include the opportunity to work through a range of every day scenarios, resolutions and consequences, leaving you with new tools to use as a microfinance worker.

    • Centrelink for beginners

      This workshop will provide an overview of Centrelink Confirmation eServices and Centrepay arrangements. This will include who can access Centrepay and the successful fee-free arrangement NILS has negotiated; how to establish payments with clients; logging on and retrieving Centrepay reports. The Centrelink Confirmation eServices can provide you with direct and immediate information on Centrelink payments, allowing you to check client eligibility for your services. This can be in the form of an income statement providing customer details including their Centrelink payments, assets, other income. The session will outline how the online, real time system works, including helpdesk services and comprehensive online help, information, materials and user guides for NILS staff and volunteers.

    • Debt, NILS loans and CNPs: A client’s experience

      This workshop will look at the mental and physical health effects on clients of debt and being pursued by debt collectors. Delivered from a range of perspectives, you will learn about:

      • the health impacts of debt on clients and what can be done to reduce these debts to assist client’s wellbeing.
      • the client’s experience with debt, getting a NILS loan and what happens when they stop repaying their NILS loan.

      This workshop will engage participants in assessing their NILS program’s CNP procedures in a client centred manner to ensure that CNP procedures are not having the same detrimental health effects as debt collection.

    • The who, what & where of payday lending and rent to buys

      Find out what payday lenders and rent to buy companies are and aren’t allowed to do under current legislation. Explore research pinpointing who and where their customers are. Equip yourself with knowledge, key messages and tools to understand and raise awareness of the issues surrounding these two booming industries.

  8. Lunch

  9. Workshops: Round three

    • Marketing Masterchef

      Are you looking to ‘cook up’ a successful marketing strategy for your NILS program? Do you know the secret ingredients when it comes to marketing and media that actually work? Our three expert Marketing Masterchefs are going to share with you a recipe that has been passed down through generations of NILS providers. Join us for a spot of baking and the opportunity to taste test a variety of practical marketing tools.

    • The good and the governed

      Good governance is hard to define but you will know it when you see it. We all have a responsibility to our partners and clients and to the community at large to operate our NILS program with a high level of good governance and accountability. Participants will have the opportunity to consider key components of the structure and management of their NILS program including privacy requirements. Join this workshop to find out what good governance looks like and why you need it. You will leave the session with a self-assessment checklist and concrete actions you can take to improve your NILS program’s governance and performance.

    • Are you making an ethical decision?

      “An ethical approach to any issue will inquire about ends (goals) and means (how we achieve these goals) and the relationship between the two” – David Mallard. Ethics also involves a consideration of the consequences of our choices from a range of people’s viewpoints. In this workshop David Mallard from Managing Values will take you on a thought provoking exploration of what is an ethical decision and what do we consider in making one. The workshop will include the opportunity to work through a range of every day scenarios, resolutions and consequences, leaving you with new tools to use as a microfinance worker.

    • Strength based NILS

      When a person approaches a NILS program they focus our attention on something missing in their life – a fridge, a washing machine, or another essential item which is negatively affecting their wellbeing. The many strengths and resources that the client possesses can easily fade into the background. Help us collaboratively create a different approach, “Strength-Based NILS”. By sharing your own practice and experience working with applicants we will answer the questions: What does strength-base NILS look like and what difference does it make to client outcomes?

    • Financial conversations – a toolkit for microfinance workers

      Good Shepherd Microfinance has long held the view that the financial conversation that occurs within a NILS loan interview assists in building financial literacy and capability in loan applicants, and we now have the research to support those views. Financial Conversations – a toolkit for microfinance workers is a learning module that is under development and will examine the outcomes of this research including:

      • An overview of financial inclusion
      • An overview of the research undertaken by GSM
      • Understanding aspects of the financial conversation that have the most impact
      • Modelling financial conversations

      In this workshop, we ask the experts who know clients best, YOU, about your experience with the financial conversation. The workshop will be a facilitated discussion exploring frequently asked questions about assessing client’s financial capabilities, tailoring the conversation, which resources to provide clients and more. We will use the feedback and expertise provided by you in this workshop in learning materials for new and experienced NILS workers, including the Financial Conversations module.

  10. Panel: #Election2016: Understanding the policy matters that impact financial inclusion

    It’s election time and the policy landscape can be difficult to navigate. This panel aims to examine the issues that may affect your program, your clients and your communities.

    - Di Wilkins, StepUP Loan Program Counsellor, Uniting Communities - Gerard Brody, CEO, Consumer Action Law Centre
    - John Langmore, board member, Good Shepherd Microfianance
    - Ross Womersley, CEO, South Australian Council of Social Services

  11. Close